Maryland Manual On-Line -


[architectural illustration, Dept. of Transportation Building, 7201 Corporate Center Drive, Hanover, Maryland]


P. O. Box 548
7201 Corporate Center Drive, Hanover, MD 21076

Architectural illustration, Dept. of Transportation Building, 7201 Corporate Center Drive, Hanover, Maryland, 2003.

Appointed by the Governor with Senate advice and consent, the Secretary of Transportation heads the Department. The Secretary chairs the Maryland Aviation Commission, the Maryland Port Commission, and the Maryland Transportation Authority, and co-chairs the Executive Committee for Dredged Material Management Plans. The Secretary also serves on the Governor's Executive Council; the Base Realignment and Closure Subcabinet; the Governor's Subcabinet for International Affairs; and the Smart Growth Subcabinet. In addition, the Secretary is a member of the Interagency Committee on Aging Services; the Interstate Air Quality Council; the Asbestos Oversight Committee; the Capital Debt Affordability Committee; the Maryland Clean Car and Energy Policy Task Force; the Critical Area Commission for the Chesapeake and Atlantic Coastal Bays; the Commission on State Debt; the Interagency Disabilities Board; the Maryland State Drug and Alcohol Abuse Council; the Maryland Economic Development Corporation; the Maryland Economic Development Assistance Authority; the Maryland Green Building Council; the Maryland Heritage Areas Authority; the Maryland Advisory Council on Historic Preservation; the Governor's Interagency Council on Homelessness; the State Coordinating Committee for Human Services Transportation; the Statewide Interoperability Executive Committee; the Maryland Military Installation Council; the Interdepartmental Advisory Committee for Minority Affairs; the Patuxent River Commission; the Pricing and Selection Committee for Rehabilitation and Employment Programs; the Procurement Advisory Council; the Maryland Rural Broadband Coordination Board; the Interagency Committee on Specialized Transportation; the Transportation Professional Services Selection Board; the Maryland War of 1812 Bicentennial Commission; and the Washington Suburban Transit Commission.

Under direction of the Secretary, the Department of Transportation oversees five administrations: Aviation, State Highway, Motor Vehicle, Port, and Transit. The other component of Maryland's transportation system is the Maryland Transportation Authority. Although chaired by the Secretary, it is not overseen by the Department. Advising the Secretary on transportation matters are the Advisory Committee on Transportation Goals, Benchmarks, and Indicators; the Board of Airport Zoning Appeals; the Citizens Committee for the Enhancement of Communities Surrounding Baltimore-Washington International Airport; the Maryland Transportation Commission; the Transportation Professional Services Selection Board; and the State Roads Commission (Code Transportation Article, secs. 2-101 through 2-103).

The Office of Planning and Capital Programming, formerly the Office of Planning, adopted its present name in Oct. 2007. The Office is responsible for the Department's planning functions, including capital planning, regional planning, and related programs, such as air quality attainment, bicycle and pedestrian access, and community enhancements. The Office also oversees the Consolidated Transportation Program, which annually lists and describes in detail those capital transportation projects proposed for construction or development and evaluation for a six-year period.

The Office of Transportation Technology Services develops, coordinates, and implements information technology services to meet Department needs. The Office provides the Department with centralized computing and network infrastructure services.


Headed by an Assistant Secretary, Administration oversees seven offices: Diversity and Equity; Engineering and Emergency Services; Environmental Programs; Fleet, Facilities, and Administrative Services; Human Resources; Minority Business Enterprise; and Procurement.

The Office of Engineering and Emergency Services began as the Office of Engineering and Procurement and, in January 2003, became the Office of Engineering, Procurement, and Emergency Services. Its procurement function transferred to the Office of Procurement in August 2007, when the Office assumed its current name.

In January 2006, the Office of Environmental Programs was created under the Assistant Secretary for Administration. For the Department's five administrations and the Maryland Transportation Authority, the Office provides guidance in ensuring compliance with environmental regulations, and facilitating environmental stewardship and sustainability with transportation services and systems.

The Office of Minority Business Enterprise certifies businesses for participation in the State's Minority Business Enterprise Program and the federal Disadvantaged Business Enterprise Program. Designated by the Board of Public Works, the Office is the only State agency to make such certifications.

Established in 1978, the Minority Business Enterprise Program encourages minority-owned businesses to participate in the State procurement process (Chapter 575, Acts of 1978). At least 25% of contracts awarded by State agencies are reserved for businesses certified by the Office. To be eligible, a business must be at least 51% -owned and -controlled by one or more socially and economically disadvantaged persons who may be African-American, Hispanic-American, Asian-American, Native American, female, or disabled. Further, a business must meet eligibility requirements for personal net worth.

The Office maintains the MBE Internet Directory, a listing of businesses certified by the Office. In addition, the Office coordinates and administers the Department's Minority Business Enterprise and Disadvantaged Business Enterprise Programs.


[photo, Terminal Building entrance, BWI-Thurgood Marshall Airport, Maryland] Established in 1994, the Maryland Aviation Commission oversees the Maryland Aviation Administration (Chapter 457, Acts of 1994). The Commission establishes policies for BWI Airport and approves policies and regulations for the operation of Martin State Airport and for major capital projects of the Administration.

Terminal Building entrance, BWI-Thurgood Marshall Airport, Maryland, September 2008. Photo by Diane F. Evartt.

The Commission includes nine members. Eight are named to three-year terms by the Governor with Senate advice and consent. One serves ex officio. The Secretary of Transportation serves as chair.


BWI Thurgood Marshall Airport, P. O. Box 8766, Terminal Building, 3rd floor, BWI Airport, MD 21240 - 8766

Martin State Airport, P. O. Box 1, 701 Wilson Point Road, Baltimore, MD 21220 - 0001

The Maryland Aviation Administration originated in 1929 when the State Aviation Commission was established (Chapter 318, Acts of 1929). The State Aviation Administration replaced the Commission and became a unit of the Department of Transportation in 1971 (Chapter 526, Acts of 1970). The Administration was renamed in 1989 as the Maryland Aviation Administration (Chapter 108, Acts of 1990). Under direction of the Maryland Aviation Commission since 1994, the Administration develops and operates airports and fosters and regulates aeronautical activity within the State.

Baltimore/Washington International (BWI) Thurgood Marshall Airport, the State's major air carrier facility, is operated by the Administration. The Airport started as Friendship International Airport, which began operation in 1950. From Baltimore City, the State was authorized to purchase Friendship International Airport in 1972 (Chapter 180, Acts of 1972). The Airport was renamed Baltimore/Washington International (BWI) Airport in 1973 and became Baltimore/Washington International (BWI) Thurgood Marshall Airport on October 1, 2005 (Chapter 442, Acts of 2005). The Administration also supervises the operation of the Martin State Airport in Baltimore County. Martin was purchased by the State in 1975.

For safety, the Administration inspects and licenses commercial airports, air schools, and air school instructors. It fosters safety in aviation through educational seminars for pilots and mechanics, and through its publications, including a combined Maryland airports directory and aeronautical chart.

The Administration provides technical and financial assistance to airport sponsors and owners in the preparation of master plans and in improvements to facilities. Standardized runway markings are applied and maintained at airports throughout the State. In cooperation with other agencies, the Administration has prepared a Maryland Aviation System Plan (Code Transportation Article, secs. 5-101 through 5-1105).

The Executive Director is appointed by the Secretary of Transportation with the Governor's approval and Maryland Aviation Commission advice.

Under the Administration are four main offices: Airport Technology and Community Affairs; Business Management and Administration; Facilities Development and Engineering; and Operations and Maintenance.

Business Management and Administration started in April 2002 as Development and Administration and reorganized in July 2003 under its current name. It functions through four offices: Commercial Management; Finance and Administration; Human Resources; and Marketing and Air Service Development.

Operations and Maintenance organized in April 2002 as Airport Operations, became Operations and Security in July 2003, and Operations, Public Safety, and Security in August 2005. In January 2008, it combined with Maintenance, Utilities, and Terminal Service under its current name.

Baltimore/Washington International Thurgood Marshall Airport (BWI) is overseen by Operations and Maintenance as are five offices: Airport Fire and Rescue; Airport Security; Maintenance and Utilities; Operations; and Transportation and Terminal Services. Operations and Maintenance also serves as liaison to the Maryland Transportation Authority Police detachment assigned to BWI and the Director of the Transportation Security Administration, a federal agency.


707 North Calvert St., Baltimore, MD 21202

Created in 1971, the State Highway Administration constructs and maintains State roads and bridges (Chapter 526, Acts of 1970; Code Transportation Article, secs. 8-101 through 8-812). Prior to 1971, State highway programs had been administered by the State Roads Commission.

The State Highway Administrator is appointed by the Secretary of Transportation with the Governor's aproval. The State Highway Administrator is the Governor's Highway Safety Representative. Under the State Highway Administration, the State Highway Safety Program is conducted by the Office of Traffic and Safety (Code Transportation Article, secs. 2-401 through 2-409).

Under the State Highway Administration are the State Roads Commission, and three main offices: Finance, Information Technology, and Administration; Operations; and Planning, Engineering, Real Estate, and Environment.

The Office of Policy and Research started in 1994 as the Office of Highway Policy Assessment, was renamed the Office of Highway Policy and Technology Utilization in July 1998, and received its present name in March 1999. The Office seeks to ensure that Maryland derives optimal benefits from the federal highway program. Representing the State on technical issues and policy, the Office works with the Federal Highway Administration, the American Association of State Highway and Transportation Officials, and kindred groups. The Office also works with other units to analyze issues, develop policy, and recommend State and federal highway legislation.


Finance, Information Technology, and Administration is responsible for six offices: Administration; Audits; Consultant Services; Equal Employment Opportunity; Finance; and Information Technology.


707 North Calvert St., Room 404, Baltimore, MD 21202

Operations began in 1908 with the creation of the State Roads Commission. Commision duties were assumed by the State Highway Administration through the Office of Chief Engineer in 1971. The Office reorganized as Operations in August 2000. Operations is responsible for the engineering of highways and bridges under the jurisdiction of the State Highway Administration. The Chief Engineer provides guidance to the District Engineers and monitors the whole program.

Under Operations are the District Engineers and five offices: Construction; Coordinated Highways Action Response Team (CHART) and Intelligent Transportation Systems (ITS) Development; Maintenance; Materials and Technology; and Traffic and Safety. The Chief Engineer is responsible for the Coordinated Highways Action Response Team.

District Engineers work to provide the traveling public with safe roads. Within their geographic areas, District Engineers administer and implement programs and policies of the State Highway Administration and Department of Transportation. They oversee bridge and road construction and maintenance; develop and manage district budgets; and recommend improvements for traffic.

The State Highway Administration has divided the State into seven engineering districts. District Engineers represent the State Highway Administration in all public matters at the district level. They also make recommendations to and coordinate their work with representatives of the Federal Highway Administration, the Department of Transportation, other State agencies, local government, and the public.

The Office of Construction works to expedite highway construction and reconstruction projects. The Office processes contracts, pays contractors, inspects construction projects, and establishes policies and procedures for projects in the State highway system.


The Office of Maintenance advises the Administrator about highway maintenance and equipment needs, facilities management, emergency response, and manpower and resource allocation. The Office also purchases, installs, and repairs wireless communications devices used in the State highway system. Technicians service devices such as travelers advisory radio, closed circuit television, overhead speed detectors, weather information systems, and two-way radios.

The Office of Materials and Technology evaluates and tests materials used in the State highway infrastructure. Hot asphalt mix, concrete, and metals are monitored through four regional laboratories: Central Regional Laboratory in Brooklandville; Southern Regional Laboratory in Greenbelt; Eastern Regional Laboratory in Easton; and Western Regional Laboratory in Hancock. Services also are provided to counties and municipalities, and other State agencies.

In 1991, the Office of Traffic and Safety formed. The Office operates and maintains some 3,000 electrical traffic control devices statewide, and provides maintenance assistance to the State Highway Districts for highway signs, particularly large or overhead installations. For commercial motor vehicles, the Office has multiple responsibilities. It issues permits for vehicles that exceed legal size and weight limits; formulates and monitors the State's annual Commercial Vehicle Safety Plan; and publishes the Maryland Trucker's Handbook and Maryland Trucker's Map. It also provides data analysis and technical support for the Activities Report of the Maryland Motor Carrier Program; develops, coordinates, and manages the statewide inspection and weighing of commercial vehicles; and manages the Maryland Automated Accident Reporting System. In addition, the Office analyzes and disseminates highway safety statistics, and plans, designs, and engineers solutions to traffic problems.


Planning, Engineering, Real Estate, and Environment organized in August 2000 as Planning and Engineering, and received its present name in July 2008. It oversees five offices: Environmental Design; Highway Development; Planning and Preliminary Engineering; Real Estate; and Structures.

Created in 1985, the Office of Planning and Preliminary Engineering directs and manages systems planning and project planning for the State Highway Administration and develops the six-year capital program of the Administration.

The Office of Real Estate dates from 1930 when the Right-of-Way Department was created under the State Roads Commission. In 1997, the Office was placed under the Office of Chief Engineer. In August 2000, it moved to Planning and Engineering.

For the construction of State Highway Administration projects in the Consolidated Transportation Program, the Office of Real Estate directs statewide acquisition of land and relocation of people and businesses. If the amicable purchase of land is not possible, the Office requests authorization from the State Roads Commission to condemn property. The Office also leases properties of the State Highway Administration, sells excess land parcels, and licenses billboards and other outdoor advertising along State highways.


6601 Ritchie Highway, NE, Glen Burnie, MD 21062

Duties of the Motor Vehicle Administration began in 1910 when the Office of the Commissioner of Motor Vehicles was established (Chapter 207, Acts of 1910). The Commissioner was authorized to issue drivers' licenses and, from 1914 to 1935, employed Motorcycle Deputies to enforce traffic laws throughout the State. The Office became the Department of Motor Vehicles in 1943 (Chapter 1007, Acts of 1943). In 1971, the Department was renamed the Motor Vehicle Administration and placed within the Department of Transportation (Chapter 526, Acts of 1970).

The Administration issues motor vehicle certificates of title and registration, and drivers' licenses. Welcome to Maryland, a pamphlet designed to aid new Maryland residents in obtaining a driver's license and vehicle registration, is available free from the Customer Service Center: 1-800-950-1682.

Businesses and occupations relating to motor vehicles also are licensed by the Administration. It licenses motor vehicle dealers and salesmen; driving instructors and those who operate drivers' schools; title service agents; automotive dismantlers, recyclers, and scrap processors; and, for certain purposes, motor vehicle manufacturers, distributors, and those who run factory branches (Code Transportation Article, secs. 15-101 through 15-807).

Under the Administration are three offices: Driver and Vehicle Policies and Programs; Operations; and Support Services (Code Transportation Article, secs. 12-101 through 12-209).


Driver and Vehicle Policies and Programs oversees: Driver Programs; and Vehicle Programs. Also under the office are Driver and Vehicle Project Management; the Driver Safety Program; Legislative Compliance; and the Medical Advisory Board.

Driver Programs began as Driver Education and Licensing and assumed its current name in 2006. It is responsible for: Administrative Adjudication; Driver Instructional Services; Driver Services; and Driver Wellness and Safety.


Vehicle Programs was established in 2006 to oversee: Business Licensing and Consumer Services; Motor Carrier and Electronic Services; Vehicle Records; and Vehicle Services.


Operations started in 1969 when the Division of Field Services was created to decentralize public services within the Motor Vehicle Administration through a series of branch offices. That became Field Operations, then Regional Operations in 1997, Office of Operations in 2004, and assumed its present name in April 2008. Today, Operations consists of County Offices, District Offices, and Vehicle Compliance and Safety.

Vehicle Compliance and Safety began as Vehicle Safety and Customer Information Services and assumed its present name in April 2008. It is responsible for the Customer Service Center; Insurance Compliance; School Bus Vehicle Safety; and Vehicle Emissions Inspection.


Support Services organized in April 2008 to oversee Administrative Services; Information Resources; and Planning and Finance.

Administrative Services started as the Office of Administration, became the Office of Administrative Services in July 1998, and was renamed the Office of Employee and Administrative Services in 2003. In April 2008, it reorganized as Administrative Services and moved under Support Services. It oversees five divisions: Facility Management; Organizational Development; Procurement and Contracts; Project Development; and Support Services.

Information Resources began in 1992 as the Information Systems Center. Renamed the Information Resources Division in October 1997, and the Office of Information Resources in January 1998, it received its present name in April 2008. It provides information technology services to the Department, federal and State agencies, and the private sector.

Planning and Finance has four divisions: Accounting and Financial Systems; Financial Management; Operations Research; and Planning and Programming.


[photo, World Trade Center Baltimore,
401 East Pratt St, Baltimore, Maryland] The Maryland Port Commission was authorized in 1988 (Chapter 541, Acts of 1988). The Commission oversees the Maryland Port Administration. By devising flexible procedures, particularly for personnel and procurement, the Commission works to give the Port of Baltimore the competitive edge in maritime trade.

The Commission has seven voting members. Six are appointed to three-year terms by the Governor with Senate advice and consent. The Secretary of Transportation serves as chair (Code Transportation Article, secs. 6-201 through 6-204). Since 2007, the Secretary of Business and Economic Development has been a nonvoting member (Chapter 515, Acts of 2007).

World Trade Center Baltimore, 401 East Pratt St., Baltimore, Maryland, February 2008. Photo by Diane F. Evartt.

[photo, World Trade Center Baltimore,
401 East Pratt St, Baltimore, Maryland]


World Trade Center Baltimore, 401 East Pratt St., Baltimore, MD 21202 - 3041

In 1956, the Maryland Port Administration began as the Maryland Port Authority (Chapter 2, Acts of Special Session of 1956). The Authority became the Maryland Port Administration in 1971 (Chapter 526, Acts of 1970). The Administration was made part of the Department of Transportation in 1971.

World Trade Center Baltimore, 401 East Pratt St., Baltimore, Maryland, July 2008. Photo by Diane F. Evartt.

The Administration seeks to promote and increase waterborne commerce in Maryland, particularly at the Helen Delich Bentley Port of Baltimore. The Administration improves facilities and strengthens the workings of the private operator. If private facilities are inadequate, the Adminstration may construct and, if necessary, operate supplementary public facilities (Code Transportation Article, secs. 6-101 through 6-502). In 1979, operation of the Port of Cambridge was placed under the control of the Administration (Chapter 280, Acts of 1979).

The work of the Administration is carried out by: Engineering; Finance; Maritime Commercial Management; Marketing; Operations; Planning and Environment; and Security. The Administration also operates field offices in New York, Pittsburgh, and Chicago, and is represented in Europe, Latin America, and the Far East. The World Trade Center Baltimore is owned and operated by the Administration.

Finance was first the Administration and Business Management Department. In 1993 the Department was renamed Administration. Fiscal responsibilities of this office started as the Finance Department which reorganized in 1993 as Financial Services. It merged in 1996 with Administration to form Administration and Finance, and reformed as Finance in 1999.

For the Port Administration, Finance directs financial affairs and management information systems, including accounting, budget, information services, legal services, and procurement.

Maritime Commercial Management began in 1977 as the World Trade Center - Baltimore. It became World Trade Center Marketing and Leasing in 1995, and reorganized as Property Management in 1999. It assumed its present name in April 2005. This office manages the World Trade Center Baltimore. It also markets the Port of Baltimore, Baltimore City, and the State of Maryland to other countries through the World Trade Center Association, which has over 200 members in 54 nations.


Through a network of regional and international offices, Marketing promotes the movement of waterborne commerce through Maryland's marine terminals, thereby creating revenues and employment and improving the State's economy.


Operations started as the Operations Department. It reformed as Operational Services in 1993 and received its present name in 1997. Operations works to provide safe and efficient marine terminals for handling waterborne commerce. The terminals are located at Seagirt, Dundalk, North and South Locust Point, the Intermodal Container Transfer Facility, Clinton Street terminal, and Fairfield Automobile terminal.

Maryland International Terminals, a nonprofit subsidiary of the Maryland Port Administration, was created in 1990 to give the Port Administration a direct role in labor negotiations and in operating public port facilities.


Planning and Environment originated in 1995 as Planning and Business Development, and reformed under its current name in 2003. This division is responsible for Harbor Development, and Planning.

The Harbor Development Department ensures that those channels linking the Port of Baltimore to the Atlantic Ocean remain navigable. With the U.S. Army Corps of Engineers, it coordinates harbor dredging and develops sites to receive dredged material. Further, it evaluates and implements changes in navigational systems, such as range lights, buoys, digital global positioning systems, and water level predicting systems, to keep Port channels safe and open to large ships.

Dredging channels is necessary to stop sediment from filling in the Port and its channels. Disposal of dredged materials is subject to State and federal requirements, and the Harbor Development Department develops long-term plans for placing dredged materials. Dredged material considered environmentally safe is deposited at Poplar Island. Some dredged material from the Port of Baltimore, however, is contaminated with heavy metals and chemicals, and must be placed in a confined disposal facility.

Planning is responsible for Capital Planning; Market Planning; Quality and Customer Service; and Strategic Planning and Special Projects.


[photo, William Donald Schaefer Tower, 6 St. Paul St., Baltimore, Maryland] William Donald Schaefer Tower, 6 St. Paul St., 2nd floor, Baltimore, MD 21202 - 1614

In 1961, the Maryland Transit Administration (MTA) started as the Metropolitan Transit Authority (Chapter 670, Acts of 1961). As part of the Department of Transportation, the Mass Transit Administration was created in 1971 (Chapter 526, Acts of 1970). It was renamed the Maryland Transit Administration in October 2001 (Chapter 730, Acts of 2001). Operating and maintaining the public bus, subway and rail systems, the Administration is responsible for public transportation.

William Donald Schaefer Tower, 6 St. Paul St., Baltimore, Maryland, July 2003. Photo by Diane F. Evartt.

The Baltimore Metro subway system, the Central Light Rail Line, and the Maryland Commuter (MARC) Rail Passenger Service are developed, constructed, and operated by the Maryland Transit Administration. Transportation is provided to the Baltimore metropolitan area including Anne Arundel County, Baltimore City, and Baltimore County. Commuter bus service also links Howard and Harford Counties to Baltimore City, and southern Maryland to Washington, DC. In addition, the Administration gives technical and financial assistance to develop or improve public transportation in small urban and rural areas throughout the State (Code Transportation Article, secs. 7-101 through 7-706).

The work of the Administration is carried out by three major components: Finance and Administration; Planning and Engineering; and Operations. Reporting directly to the Maryland Transit Administrator are two offices: Fair Practices; and Safety, Risk Management and Quality Assurance. The Administration is aided by the Maryland Transit Administration Citizens Advisory Committee.

In April 1988, the Office of Public Information began as the Communications Department. It became the Office of Media and Public Relations in 1993, the Office of Transit Communications in 1995, and the Office of Communications in 1998. In 2000, it was renamed Communications, and in December 2005 the Office of Public Information. As Communications, it moved under the Office of Communications and Marketing in April 2007. The office is responsible for media and public relations, transit reports, and printing and distributing timetables and schedules.

In 1972, the Maryland Transit Administration Police was established as the Mass Transit Administration Police. In October 2001, the agency adopted its current name (Chapter 730, Acts of 2001). In 2004, the Police moved from Transit Operations to Office of Administrator, and in March 2007, to Operations. The Police ensures a safe and orderly environment within the transit system.


Finance and Administration began as Corporate Services and Finance in 2000 to manage fiscal services, information technology, procurement, and personnel for the Maryland Transit Administration. In September 2003, it was restructured to include customer services, engineering, freight services, government relations, marketing, planning and statewide transit, safety, transit-oriented development and Smart Growth, and Washington area transit. In January 2004, it further reformed as Finance and Administration to manage offices for contract administration; finance; information technology; marketing; and training. In April 2007, it was restructured to oversee information technology and offices for audits; finance; human resources; procurement; small business reserve; training; and treasury.

Established in 1986, the Finance Division reorganized as the Office of Finance in 1993. The Office is responsible for the Administration's capital and operating budgets, analysis, management, accounting, auditing, and transit insurance.

Marketing develops and implements advertising and marketing programs to promote the use of public transportation. It designs and produces brochures, flyers, newsletters, signs, displays, vehicle markings, timetables, and logos to inform the public about transportation services. To increase revenue, Marketing grants advertising rights on buses, Metro light rail, MARC trains, and station platforms.


Operations originated as the Transit Operations Division in 1983. The Division reorganized as the Office of Transit Operations in 1993, Transit Operations in 2000, and adopted its present name in March 2007. The office oversees transportation maintenance as well as planning and scheduling; and paratransit services for the Bus, Light Rail, Maryland Rail Commuter (MARC) Passenger Service, and Metro. In 2004, it became responsible for implementing the NEXT System, an advanced technology system that uses global positioning and wireless technology to pinpoint the movement of buses and trains.


Planning and Engineering formed as Planning and Policy in January 2004 to oversee offices for Customer Information; Engineering and Construction; Planning and Scheduling; Planning and Transit Development; and Washington Area Transit. Restructuring in April 2007 left it responsible for the offices of: Communications and Marketing; Customer Information; Engineering; External Affairs; Planning and Programming; and Service Development.

The Office of Customer Information began as Customer Services and adopted its present name in 2004. The Office is responsible for three divisions: Senior Initiatives; Special Projects; and Transit Information Services.

Bus, subway and train service schedules and other information about public transportation are distributed by the Office of Customer Information. The Office also considers suggestions from customers, responds to complaints from riders, and resolves problems. For all modes of transportation, the Office processes customer refunds. In addition, the Office holds fairs and conferences, and mounts displays to inform citizens about public transportation. At Union Station in Washington, DC, the Office runs a customer service booth during the week.

The Office of Planning and Programming began as the Capital and Statewide Programs Department in 1984, and became the Office of Planning and Programming in 1993. It reorganized as the Office of Planning and Statewide Transit in 2000. In 2004, it combined with the Office of Transit-Oriented Development and Smart Growth to form the Office of Planning and Transit Development. In April 2007, it again became the Office of Planning and Programming.

The Office develops capital projects, including required environmental documents; administers State and federal grants to locally-operated transit services; conducts regional and State planning; and provides technical assistance.

The Office of Service Development began as Planning and Scheduling. When oversight of the NEXT System was added to its responsibilities, it became the Office of NEXT System, Planning and Scheduling in 2004. The NEXT System was an advanced technology software system that used global positioning satellites and wireless technology to provide real-time information about when a bus or train will arrive, and enhanced transit security systems. When the NEXT System, was not fully implemented by the State, the Office returned to its core function of planning and scheduling. In April 2007, it was reorganized as the Office of Service Development.


2310 Broening Highway, Suite 150, Baltimore, MD 21224

The Maryland Transportation Authority governs and sets policy for the State's toll roads, bridges, and tunnels (Code Transportation Article, secs. 4-201 through 4-404). The Authority was created in 1971 by the same legislation which established the Department of Transportation (Chapter 526, Acts of 1970). At that time, authority for the Susquehanna River Bridge (Thomas J. Hatem Memorial Bridge), Potomac River Bridge (Governor Harry W. Nice Memorial Bridge), Chesapeake Bay Bridge, Baltimore Harbor Tunnel, and the John F. Kennedy Memorial Highway transferred to the Authority from the State Roads Commission.

The role of the Maryland Transportation Authority in the State's integrated transportation system is based on legislation passed in 1937 (Chapter 356, Acts of 1937). To quickly build the bridges and tunnels necessary in a state with extensive water area, the legislature empowered the State Roads Commission to construct, operate, and maintain bridges and tunnels by issuing revenue bonds. No State funds were to be used, the credit of the State was not pledged, and the facilities were to be operated on revenues from tolls.

Four toll bridges, the Baltimore Harbor Tunnel, the Fort McHenry Tunnel, and the John F. Kennedy Memorial Highway now are operated and maintained by the Transportation Authority. These facilities were constructed with proceeds from the sale of revenue bonds and from toll revenues. They are operated and maintained through tolls charged to users. The Authority is not funded by the State. Engineering and finance operations of the Authority center at the Francis Scott Key Bridge, Baltimore's outer harbor crossing.

The Authority consists of the Secretary of Transportation as chair and eight members appointed for three-year terms by the Governor with Senate advice and consent (Code Transportation Article, secs. 4-101 through 4-404).

In April 2004, the Authority reorganized into three main functions: Business Services; Facility Development; and Operations and Public Safety. In December 2008, the Authority again restructured. Now, the Executive Secretary oversees six divisions: Administration; Capital Planning; Engineering and Construction Management; Finance; Procurement and Statutory Compliance; and Strategic Development. The Deputy Executive Secretary is responsible for Operations and Public Safety.

In March 2005, the Division of Engineering and Construction Management formed to provide oversight of Authority projects either planned or under construction, including the Inter County Connector, improvements to the John F. Kennedy Memorial Highway (I-95), and repairs to the Chesapeake Bay Bridge and the Thomas J. Hatem Memorial Bridge.


2310 Broening Highway, Baltimore, MD 21224

In April 2004, Operations and Public Safety was established. Headed by the Deputy Executive Secretary, it oversees the Division of Communications, the Division of Operations, and the Maryland Transportation Authority Police.

In 1995, the Division of Operations began as Operations. It reorganized as Division of Facilities in October 1998, and under its present name in April 2004.

The Division oversees all bridges, tunnels, and turnpikes under the jurisdiction of the Maryland Transportation Authority, as well as the E-Z Pass System. Oversight involves administrative functions, and services to users. Formerly, bridges, tunnels, and turnpikes each had been administered separately. Each facility administrator is responsible for traffic control and the collection, disposition, and safeguarding of tolls. Each ensures that roads, structures, facilities, and approaches are maintained. Along the John F. Kennedy Memorial Highway, the administrator also oversees the operation of service plazas, and their restaurants and service stations.

Electronic toll-collection is available at all seven Division toll facilities. Initiated in 1999 as M-TAG, the system allows drivers to purchase toll trips in advance with several options available. A driver receives a small radio frequency transponder to place on the inside of a vehicle's windshield. As the vehicle passes through the toll plaza, trips are recorded and automatically deducted from the customer's account. "Members only" lanes allow a vehichle to pass through the toll plaza without stopping, at a slow posted rate of speed. In January 2003, M-TAG became part of the E-Z Pass system currently used in Delaware, Illinois, Indiana, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Virginia, and West Virginia.

The Division operates through three components: E-Z Pass Operations; Facility Operations; and Multi-Facility Operations.


4330 Broening Highway, Baltimore, MD 21222

The Maryland Transportation Authority Police originated as the Toll Facilities Police, established in 1971 as part of the Maryland Transportation Authority. The Police received its present name in 1993 (Chapter 626, Acts of 1993). The Police enforces laws and control traffic at turnpike, toll bridge and tunnel facilities; the Baltimore/Washington Thurgood Marshall International Airport; and properties under the jurisdiction of the Maryland Port Administration.

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July 1, 2009   
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